Returns and Refunds Policy – Aso Mi

At Aso Mi, we want every buyer and seller to feel safe. That is why we use escrow and buyer protection. Below is how returns and refunds work on our marketplace.

When Buyers Can Ask for a Refund

  • If the item never arrives.

  • If the seller does not ship the item.

  • If the item is very different from the description (for example: wrong size, wrong color, or bad condition not listed).

When Buyers Cannot Ask for a Refund

  • If the buyer changes their mind after the item arrives.

  • If the item fits but the buyer no longer wants it.

  • If the item is exactly as described by the seller.

How Refunds Work

  1. Buyer reports a problem within 48 hours after delivery.

  2. Aso Mi will check the case. We may ask for photos or proof.

  3. If the claim is true, we will refund the buyer.

  4. The seller will not receive the payment if the refund is approved.

Returns

  • Some items may need to be returned to the seller before a refund is made.

  • In this case, the buyer must ship the item back in the same condition.

  • The seller must confirm the return before the refund is processed.

Buyer Protection Fee

The 10% Buyer Protection Fee helps cover refunds. It makes sure buyers are not left without support if something goes wrong.

Important Notes

  • Always read the item description before buying.

  • Sellers should upload clear photos and honest details.

  • Buyers should confirm delivery quickly if the item is correct.

👉 At Aso Mi, our goal is to keep things fair for both buyers and sellers. With clear rules, everyone can shop and sell with confidence.